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Terms & Conditions

Read below to find out more about our booking terms and conditions.
Contact if you have any further questions.

Booking Terms & Conditions The Contract for hire is between you as the Hirer and Patterdale Hall Estate Ltd. The Contract does not take effect until the Estate dispatches written Confirmation of your Booking to you. Your Deposit or Full Payment is accepted on the understanding that you have read and accepted the Conditions as detailed below.


1 Hire Terms. All terms are quoted in £ sterling per week occupied. As soon as your Booking is confirmed by the Estate in writing the hire terms are guaranteed with the exception of 2. Below.
2 V.A.T. Hire terms include V.A.T. at the current rate and are subject to change if the appropriate national V.A.T. rate changes.
3 Provisional Bookings Provisional Bookings will be held for five working days awaiting written Confirmation and the Deposit from you.
4 Deposits. A non-returnable Deposit of £100 per week booked is payable to secure the Booking.
5 Balance of Payment Balance of Payment, which is non-refundable, is payable 28 days before the start of your holiday. (We offer cancellation insurance at a low cost).
6 Last Minute Bookings. When Bookings are made less than 29 days before the start of your holiday the Full Rate is payable at the time of booking.
7 Number of Persons. The maximum number of persons allowed to sleep in each holiday home is shown in the Brochure. This number may not be exceeded and the Estate reserves the right to terminate hire without notice and without refund for breach of this condition.
8 Extras. Primary space and water heating is free. Secondary space and water heating is paid for via £1 coin slot meters.
9 Groups. Non family groups are charged a refundable Housekeeping Deposit of £50.
10  Pets. Pets by arrangement in Cottages, Bannerdale and Martindale only. A £20 fee is charged. Maximum of 2 pets per property.
11 Occupation. All holidays start at 3.30pm on arrival day. If the Estate is prevented by circumstances beyond its control from making the holiday home available and cannot provide a suitable alternative all monies paid by you will be refundable but no further liability can be accepted.
12 Departure. Your holiday home must be vacated by 10.30am on the final day of hire and must be left in a clean condition. Weekend bookings finish at 6pm on Sunday
13 Minors. Bookings from persons under 21 years cannot be accepted. At least one occupant must be over 21 years, be the responsible person and stay throughout the holiday.
14 Unsuitable Hirers. The Estate reserves the right to decline a Booking or refuse to hand over a holiday home to any person who, in its opinion, is not suited to take charge. In this case the hire terms paid shall be refunded in full and the Contract shall be discharged without further liability on either party. The Estate reserves the right to repossess the holiday home at any time where damage or nuisance has been caused by the Hirer or any member of the Hirer’s party or, in the opinion of the Estate, is likely to be caused by the Hirer or any member of the Hirer’s party. In such a case the Estate shall not be liable to make a refund of any portion of the hire terms paid
15 Modifications and Descriptions. Every effort is made to ensure that descriptions contained in the Brochure are correct. In the interest of continued improvements the Estate reserves the right to alter or delete furniture, fittings, amenities and facilities without prior notice.
16 Hirer’s Responsibilities. The Hirer is responsible for the holiday home and its equipment during the period of hire and is expected to take all reasonable care of it. You are advised to check on arrival and report any shortcomings, damage or missing items immediately to the Estate Office. The Hirer must undertake to report and pay for any damage caused to the holiday home, or for equipment lost, damaged, broken or stolen during the occupancy of the home. Unsuitable substitutes are not acceptable. All equipment, utensils etc must be left in a clean condition at the end of the hire period. You are expected to “leave as found”
17 Hirer’s Property. The Estate does not accept any liability for loss or damage to personal effects, baggage or vehicles belonging to the Hirer or any members of the Hirer’s party except in so far as the loss or damage arises from a substantial defect existing in the holiday home or its surrounds and which was known or should have been known to the Estate but for its negligence
18 Disputes. Any disputes, difference or question which may arise out of the Contract or the subject matter thereof may be referred to a single arbitrator to be agreed upon between the parties (or failing agreement to be nominated by the President for the time being of the Law Society on the application of either party in accordance with the provision of the Arbitrator’s Act 1950 or any statutory modification or re-enactment thereof for the time being in force). The above does not cancel the right of either party to use the less expensive small claims court procedure