Terms & Conditions
Read below to find out more about our booking terms and conditions.
Contact firstname.lastname@example.org if you have any further questions.
Booking your Property or Pitch
To book a property, use the Book Now button on a property or pitch page. This will show you all available dates for that particular unit.
Once you have decided on a property which is available, you can use the online secure booking facility to book it. You can choose to pay online or alternatively we will hold an ‘on-line’ booking for you for up to seven days, while we await your payment for the £100 per week stay – non refundable, non transferable deposit.
If you prefer to book by telephone please contact our Office on +44 (0) 01768 482308 we will be happy to help you with any questions that you might have.
Booking Terms and Conditions
All online transactions are reservations and subject to confirmation by The Estate. In the event that a property is not deemed suitable by The Estate for the party or, due to circumstances beyond our control, a property becomes unavailable; The Estate will refund any credit card or other payment (including any handling charges).
The Contract for hire is between –
You as the “Hirer” and Patterdale Hall Estate Ltd – “The Estate”.
The Contract does not take effect until The Estate sends a Booking Confirmation email to you. This will follow your Deposit or Full Payment and it is accepted on the understanding that you have read and accepted the Conditions as detailed below.
All terms are quoted in £ sterling per week occupied. As soon as your Booking is confirmed by the Estate in writing the hire terms are guaranteed with the exception of provisional bookings (see below).
Hire terms and prices include V.A.T. at the current rate for hospitality.
Provisional Bookings will be held for 5 working days for you to arrange a confirmation via deposit. Preferably through our online payment system. We reserve the right to cancel provisional bookings without notice.
A non-refundable, non-transferable deposit of
Self Catering – £100 deposit per week booked is payable to secure the booking.
Caravan & Motorhome pitches are £20 deposit for each week booked.
Self Catering Balance is due 60 days before the start of your holiday.
Caravan & Motorhome Balance is due on arrival.
Rebooking your property
We currently offer first refusal to any guest staying in a property, for the same dates the following year.
This policy allows for retaining the same arrival day, as such dates roll backwards by one day per year (except for leap years).
We cannot guarantee the ability to rebook any changeable holidays, such as Easter.
It is the Hirer’s responsibility to ensure they have made a booking before leaving to avoid missing the opportunity.
Our cancellation policy is strict.
For this reason we strongly recommend that you have insurance in place to cover all eventualities, including but not limited to Weather affected travel disruptions, Pandemics, Acts of God, Illness to name some, but not all reasons that you may need to cancel your trip. This will provide you with peace of mind if an unforeseen event forces you to cancel your booking.
To make things even easier, we offer Booking Protect as a product which you can easily add onto your booking at the point of sale. This cannot be added retrospectively.
HOW TO CANCEL
We ask that you notify us at your earliest convenience, via e-mail to email@example.com, please read our cancellation terms below;
Greater than 60 Days notice
60 – 30 days
30 – 15 days
15 days or less
100% of Balance paid refundable,
Excluding “non-refundable” deposit
75% of Balance paid refundable,
Excluding “non-refundable” deposit
50% of Balance paid refundable,
Excluding “non-refundable” deposit
No refund available
Last Minute Bookings.
When Bookings are made less than 60 days before the start of your holiday the Full Rate is payable at the time of booking.
Number of Persons.
The maximum number of persons allowed to sleep in each holiday home is shown in the property details. This number may not be exceeded and the Estate reserves the right to terminate hire without notice and without refund for breach of this condition.
Launderette on site with a voluntary donation box, Dairy produce is available through a neighbouring business – Gillside Farm.
Please notify us if you intend to visit with non-family groups.
Self catering, Pets by arrangement – Lishman House only.
All our Chalets, Lodges and Bothies are NOT pet friendly – sorry.
Caravan & Motorhome site, well behaved owners and dogs allowed. Dogs always on a lead please.
All our properties are strictly Non-Smoking.
Self Catering stays start on your arrival day at 4:00p.m.
Caravan & Motorhome stays start after 12:00p.m.
If The Estate is prevented by circumstances beyond its control from making the holiday home or pitch available and cannot provide a suitable alternative all monies paid by you will be refundable but no further liability can be accepted.
Self Catering holiday homes must be vacated by 10.00am at the latest, on the final day of hire and must be left in a clean condition.
Caravan & Motorhome pitches must be vacated before 12:00p.m.
Bookings from persons under 21 years cannot be accepted. At least one occupant must be over 21 years, be the responsible person and stay throughout the holiday.
The Estate reserves the right to decline a Booking or refuse to hand over a holiday home to any person who, in its opinion, is not suited to take charge. In this case the hire terms paid shall be refunded in full and the Contract shall be discharged without further liability on either party. The Estate reserves the right to repossess the holiday home at any time where damage or nuisance has been caused by the Hirer or any member of the Hirer’s party or, in the opinion of the Estate, is likely to be caused by the Hirer or any member of the Hirer’s party. In such a case the Estate shall not be liable to make a refund of any portion of the hire terms paid.
Modifications and Descriptions.
Every effort is made to ensure that descriptions contained on our website are correct. In the interest of continued improvements The Estate reserves the right to alter or delete furniture, fittings, amenities and facilities without prior notice.
The Hirer is responsible for the holiday home and its equipment during the period of hire and is expected to take all reasonable care of it. You are advised to check on arrival and report any shortcomings, damage or missing items immediately to The Estate Office. The Hirer must undertake to report and pay for any damage caused to the holiday home, or for equipment lost, damaged, broken or stolen during the occupancy of the home. Unsuitable substitutes are not acceptable. All equipment, utensils etc must be left in a clean condition at the end of the hire period. You are expected to “leave as found”
The Estate does not accept any liability for loss or damage to personal effects, baggage or vehicles belonging to the Hirer or any members of the Hirer’s party except in so far as the loss or damage arises from a substantial defect existing in the holiday home or its surrounds and which was known or should have been known to the Estate but for its negligence.
Any disputes, difference or question which may arise out of the Contract or the subject matter thereof may be referred to a single arbitrator to be agreed upon between the parties (or failing agreement to be nominated by the President for the time being of the Law Society on the application of either party in accordance with the provision of the Arbitrator’s Act 1950 or any statutory modification or re-enactment thereof for the time being in force). The above does not cancel the right of either party to use the less expensive small claims court procedure