Job Purpose & Description
You will take responsibility for ensuring consistent high standards of housekeeping and cleanliness are kept and delivery of efficient and smooth operations through effective leadership and management of the housekeeping team. You will also be responsible for ensuring all housekeeping duties are completed in a timely manner and to a very high standard, for the maximum satisfaction and experience of our guests.
We are looking for a team player who is able to pitch in and support colleagues and other areas of the estate when needed and contribute to and deliver high standards of customer service at all times to our visitors. We would love someone who has a 'roll up your sleeves' attitude as you may often find yourself supporting other areas of The Estate as and when required. This could be helping customers with general queries, taking photos to share on social media and providing feedback to ensure we continuously improve.
It is essential that you have a flexible approach to your working hours as working hours will include daytime, evenings, weekends and bank holidays.
If you have experience of housekeeping, customer service and managing a team and have a passion to make a real difference to the lives of others in a warm and welcoming team, we’d love to hear from you.
Job Type:
Working Hours:
Salary:
Closing Date:
Location:
Organisational Context
The Estate is situated in Patterdale, 1 miles south of Glenridding. The Estate is owned by YMCA North Tyneside, a charity that works to transform the lives of young people in the North East. Surplus (profit) from the Estate’s business goes to support YMCA North Tyneside’s charitable work.
The Estate is perfectly located to explore the best of what the Lake District has to offer and we are surrounded by a variety of walks and fantastic views that you can enjoy before or after your working day or on your days off.
YMCA North Tyneside is a Voluntary Sector Organisation undertaking youth and community programme work in areas of North Tyneside, South Tyneside, and Teesdale. We are part of the worldwide YMCA movement, which started in London in 1844 has grown to become the world’s largest and oldest youth movement. Now, more than 175 years later, YMCA is operating in 119 countries, with 64 million people reached annually around the world. Guided by our Christian values, we believe everyone has potential, and we serve our communities so that all can hope, belong, contribute and thrive.
General Information
It is in the nature of the work at YMCA North Tyneside that tasks and responsibilities are in many circumstances unpredictable and varied, therefore, this job description is not an exhaustive list of duties and responsibilities but is intended to reflect a range of duties the post-holder will perform in line with their remuneration. The job description will be reviewed regularly and may be changed in the light of experience and in consultation with the post-holder.
This post requires proof of right to work in the UK, satisfactory references and a satisfactory enhanced DBS Disclosure.
Equal Opportunities
Our Employee Benefits
As well as joining a fantastic team in one of the most picturesque places to work, our employees benefit from:
- Generous holidays - 5 weeks plus bank holidays (pro-rata for part time staff)
- Your birthday off
- On-site shower facilities
- On-site car park (which you can even use on your day off!)
- On-site bike storage facilities
- Free membership to YMCA Virtual Gym for you and a loved one
- 2 x paid volunteering days
- Life assurance of 2x annual salary
- Access to a free and confidential Employee Assistance Programme
- Access to a free 24/7 GP Helpline
- Group Pension Contribution Scheme
- Becoming part of a team that works together and celebrates success
Other Vacancies at The Estate
Interested?
Apply Now

If you’re interested in this post and would like an informal chat, please contact Mike Bain (mike.bain@ymcanorthtyneside.org) by email and Mike will be happy to arrange a time for you to discuss the role and organisation in further detail.
Please follow the link below to our online application form which will also ask for a CV to be uploaded (if you have trouble accessing the application form or require a different format, please email hr@ymcanorthtyneside.org).
