Job Purpose & Description
You will support and report directly to the Operational Manager and take responsibility for delivering excellent customer service to all our guests. You will do this through effective leadership and by leading by example. Your role will involve ensuring guests are happy, high standards of cleanliness and maintenance are kept and that the estate operates effectively and efficiently at all times.
Most importantly, we are seeking an individual with a ‘can do’ attitude with a willingness to ‘roll up your sleeves’ as no two days are the same here at Patterdale, therefore, your team spirit and enthusiasm is paramount.
It is essential that you have a flexible approach to your working hours as working hours will include daytime, evenings, weekends and/or bank holidays. However, as one of the most beautiful places to work, whenever you find yourself working, there will be something exciting to partake in before or after as we encourage our employees to make the most of our surroundings which includes Ullswater (if you enjoy a swim) or great local walks and hikes.
If you have experience of managing a team, providing excellent customer service, leading by example and have a passion to make a real difference to the lives of others in a warm and welcoming team, we’d love to hear from you.
The Estate is situated in Patterdale, 1 miles south of Glenridding. The Estate is owned by YMCA North Tyneside, a charity that works to transform the lives of young people in the North East. Surplus (profit) from the Estate’s business goes to support YMCA North Tyneside’s charitable work.
The Estate is perfectly located to explore the best of what the Lake District has to offer and we are surrounded by a variety of walks and fantastic views that you can enjoy before or after your working day or on your days off.
YMCA North Tyneside is a Voluntary Sector Organisation undertaking youth and community programme work in areas of North Tyneside, South Tyneside, and Teesdale. We are part of the worldwide YMCA movement, which started in London in 1844 has grown to become the world’s largest and oldest youth movement. Now, more than 175 years later, YMCA is operating in 119 countries, with 64 million people reached annually around the world. Guided by our Christian values, we believe everyone has potential, and we serve our communities so that all can hope, belong, contribute and thrive.
It is in the nature of the work at YMCA North Tyneside that tasks and responsibilities are in many circumstances unpredictable and varied, therefore, this job description is not an exhaustive list of duties and responsibilities but is intended to reflect a range of duties the post-holder will perform in line with their remuneration. The job description will be reviewed regularly and may be changed in the light of experience and in consultation with the post-holder.
This post requires proof of right to work in the UK, satisfactory references and a satisfactory enhanced DBS Disclosure.
Our Employee Benefits
As well as joining a fantastic team in one of the most picturesque places to work, our employees benefit from:
- Generous holidays - 5 weeks plus bank holidays (pro-rata for part time staff)
- Your birthday off
- On-site shower facilities
- On-site car park (which you can even use on your day off!)
- On-site bike storage facilities
- Free membership to YMCA Virtual Gym for you and a loved one
- 2 x paid volunteering days
- Life assurance of 2x annual salary
- Access to a free and confidential Employee Assistance Programme
- Access to a free 24/7 GP Helpline
- Group Pension Contribution Scheme
- Becoming part of a team that works together and celebrates success
If you’re interested in this post and would like an informal chat, please contact Mike Bain (email@example.com) by email and Mike will be happy to arrange a time for you to discuss the role and organisation in further detail.
Please follow the link below to our online application form which will also ask for a CV to be uploaded (if you have trouble accessing the application form or require a different format, please email firstname.lastname@example.org).